Incident Response

Severity Levels:

Sev	Description	Initial Response	Comms
1	Full outage / data loss risk	< 15 min	Status page + core chat
2	Degraded core function (ideas slow)	< 30 min	Status page (minor)
3	Partial feature impairment	< 4 h	Changelog note batch
4	Non-user-facing issue	< 1 d	Logged only

Runbook Template:

1. Declare severity + incident ID
2. Triage (scope, impacted metrics)
3. Mitigation / workaround
4. User comms update
5. Root cause analysis (within 3 business days)
6. Action items + owners

Channels: GitHub Issues (public), internal chat (private), status page (planned).